Full Service

Customer relationship comes full circle

It all started with Anthony Patton, who worked in Facilities at Swedish, getting a new job as Director of Plant Operations at Timber Ridge at Talus. Anthony had many years of experience with MacMiller through our healthcare team and wanted to bring us into his new situation.

Our relationship with Timber Ridge started with a plumbing project. They were having issues with a hot water mixing valve, and we suggested an upgrade to an electronic controlled-mixing station.

We continued gaining trust with a few more plumbing projects after that and then completed a few simple HVAC unit replacements. At this point, it made sense for them to become a service customer. Dan Tran worked with them to get the maintenance contract. There were still opportunities to improve their systems, so Sophie Vierra worked with them to start a controls upgrade.

“The MacDonald-Miller team continues to deliver! The partnership across multiple departments at MacMiller is resulting in innovative solutions, both climate-focused and economic. The maintenance and service by MacMiller has also continued to be stellar!” – Anthony Patton, Director of Plant Operations.

Timber Ridge is working with Dan Tran and Shelby Adams on the Washington Clean Buildings compliance process. The Performance Contracting team is also developing a decarbonization action plan that will help them achieve carbon neutrality over time. Both the director of plant operations and the organization want to exceed the expectations of the Clean Buildings Standard.

Currently, our utility workers are completing a project to update their employee lounge. They’re moving walls, installing cabinets and benches, upgrading the fixtures, furniture, and equipment. We have been their go-to MEP contractor since early 2022. The journey we take with each customer builds upon opportunities to make their building’s work better.

Read more from our latest Perspective Newsletter

Categories: General

We make buildings work better.