MacLens HVAC Service Tech Tool Giving Customers Real-Time Visibility

MacDonald-Miller is the first mechanical contractor in the PNW to offer the only integrated field service solution, which captures real-time photos & videos to our customer’s call summary reports – so they see exactly what they need in order to make informed decisions.  MacDonald-Miller service technicians are equipped with MacLens, a wearable camera and collaboration tool that provides real-time visibility of the condition and performance of our customer’s equipment. Information is delivered and accessed through an integrated cloud-hosted software platform in our customer portal. This cutting-edge technology is especially helpful for large accounts with multiple locations. We deliver the right information, to the right people, at the right time. Thanks to MacLens, the ability to see the exceptional work MacMiller is performing is right in front of you.

We Make it Work

Our wearable technology systems are proven and ready for the industrial workspace.

We Make it Matter

Our solutions scale efficiency and meaningfully impact the customer experience.

We Make It Easy

Our fully-integrated communications tools effectively streamline workflow.

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Categories: Industry News

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