“I want to send a note of appreciation to both Scott Gideon and Bill Kegley. Last week our boiler failed and after hours of troubleshooting by the local OEM dealer, their technician was unable to fix the issue and the boiler was left down overnight, causing a huge coffee loss due to expiration. The next morning, I informed Scott about the situation and he did not hesitate to adjust his work schedule to provide us with technical support. A few hours later, he and Bill arrived at the plant and took care of the boiler issue. We were back up and running in less than an hour, which helped save thousands of pounds of coffee that were about to expire. We want to not only acknowledge Scott and Bill’s technical expertise in the field, but also recognize their professionalism.”