Quality Assurance
HVAC Service Quality Assurance Review
For nearly a decade, our service operations team has followed a Quality Assurance Program to uphold and elevate the high standards of our service technicians. This initiative focuses on continuous improvement through an extensive review and feedback process.
The program mandates quarterly assessments for every technician during maintenance visits or scheduled repairs. These involve one-on-one sessions with supervisors and, when available, on-site customers. This practice strengthens customer relationships by ensuring high-quality service and fosters mentorship by allowing technicians to learn from those in advanced positions. When an issue arises, the lead technician collaborates with the service technician on-site, providing immediate feedback and mentoring. This hands-on approach ensures understanding and prevention of future problems. Critical tools in the program include checklists used by all foremen, featuring an HVAC Service Quality Assurance Review, completed during the after-check of the technician’s work, and a Foreman Safety Audit to ensure safety standards are met.
With quality at the core of our operations, programs like this enable us to continuously evaluate and enhance our work, making our commitment to collaboration a reality.
Read more from our latest Perspective Newsletter.