It’s an understatement to say that building managers and owners have a lot going on throughout their day.

So we’re here to make your life a lot less hectic, and a lot more productive. MacDonald-Miller’s commitment delivers peace of mind by regularly inspecting and maintaining building systems, ensuring a greater level of efficiency. Mechanical equipment is tested, aligned, calibrated, lubricated and its performance recorded – extending the life of your equipment and reducing downtime or emergencies.

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“We’re on our way”

It's a common statement you’ll hear from MacMiller. Our service teams are organized by geographic zone - so support is always close at hand. Contact the Zone Manager dedicated to serving your area.


Capabilities


Priority Response

4-Hour Priority Response & 24/7 Service

During the workday, our zone-based teams are nearby to quickly respond to your service needs. On weekends and overnight, we dispatch on-call service technicians to take care of your facility.

Peak Performance Tasking

Peak Performance Tasking

The high efficiency HVAC equipment available today demands the execution of specific preventive maintenance tasks to assure peak performance. Our customized approach assures “factory-new” operation and extended equipment life.

Dedicated Account Manager

Dedicated Account Manager

Our Account Management team is not comprised of salespeople, but of advocates for your company. Your dedicated Account Manager strives to resolve any issues and develop ideas regarding energy conservation and improved building performance.

MobileTech

MobileTech

Our technicians are deployed with handheld technology that provides instant access to equipment service history, and the ability to email you a summary when work is complete. These technologies are designed to save you time and money and ensure consistent quality.

Portal

Customer Portal

We offer a secure customer portal that allows you to monitor and schedule service, as well as view your equipment list and agreement documents online. Customer Portal Implementation and Training is offered to all customers that are interested in using the Customer Portal.

Login to the Customer Portal

Customer Service Program

MacDonald-Miller has developed a unique program to help the Service Department continually evaluate the satisfaction of customers and make ongoing improvements to the level of service provided. Our Customer Experience Commitment encompasses the following elements that help maintain and increase the quality of service delivered by the MacMiller team.

Customer Service Training

An intense platform of training is consistently held with key team members that work in the service department – from the Technicians to the Service Coordinators. Each group is dedicated to learning the intricacies of providing exceptional customer service.

Quality Control Checks

These are performed monthly by the Area Operations Managers to check-in with service technicians on maintenance accounts, view the condition of the equipment and speak to the site contact to ensure everything is up to standard.

Customer Satisfaction Surveys

These essential information-gathering tools are sent periodically to customers throughout the year to identify if the service being provided meets and exceeds expectations. In any case where the level of satisfaction is not where it should be, we follow the necessary protocols to resolve any issues that are causing a service failure.

Let's get started

We’re here to take the pressure off you! Contact our team of expert technicians today.

Contact us today!

We make buildings work better.

Our Offices

Seattle

Ph: 206-767-7995

Fx: 206-767-6773

Corporate Mailing

PO Box 47983
Seattle, WA 98146-7983

Corporate Street

7717 Detroit Ave SW
Seattle, WA 98106

Madison Office

1004 Madison Street
Seattle, WA 98104

Prefabrication Shop

3701 S Norfolk
Seattle, WA 98118

Directions
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Everett

Ph: 425-258-9310

Address

3211 Broadway Ave
Everett, WA 98201

Directions
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Bellevue

Ph: 206-767-7995

Address

12031 Northup Way
Suite 201
Bellevue, WA 98005

Directions
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Tacoma

Ph: 253-680-3170

Address

2500 S Holgate St
Tacoma, WA 98402

Directions
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Portland

Ph: 971-244-0901

Address

12911 NE Airport Way
Portland, OR 97230

Directions
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Eugene

Ph: 971-244-0901

Address

4660 Main Street
Bldg B, Suite #250
Springfield, OR 97478

Directions
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Redmond/Bend

Ph: 541-526-0655

Address

1555 SE 1st Street
Redmond, OR 97756

Directions
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Moses Lake

Ph: 509-766-6637

Address

500 South Lasco Lane, Suite 227
Moses Lake, WA 98837

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Our Locations