The MacLens Advantage
MacDonald-Miller is the first mechanical contractor in the PNW to offer the only integrated field service solution, which captures real-time photos & videos to our customer’s call summary reports – so they see exactly what they need in order to make informed decisions.
MacDonald-Miller service technicians are equipped with MacLens, a wearable camera and collaboration tool that provides real-time visibility of the condition and performance of our customer’s equipment. Information is delivered and accessed through an integrated cloud-hosted software platform in our customer portal. This cutting-edge technology is especially helpful for large accounts with multiple locations. We deliver the right information, to the right people, at the right time. Thanks to MacLens, the ability to see the exceptional work MacMiller is performing is right in front of you.
We Make it Work
Our wearable technology systems are proven and ready for the industrial workspace.
We Make it Matter
Our solutions scale efficiency and meaningfully impact the customer experience.
We Make It Easy
Our fully-integrated communications tools effectively streamline workflow.
4-Hour Priority Response & 24/7 Service
During the workday, our zone-based teams are nearby to quickly respond to your service needs. On weekends and overnight, we dispatch on-call service technicians to take care of your facility.
Peak Performance Tasking
The high efficiency HVAC equipment available today demands the execution of specific preventive maintenance tasks to assure peak performance. Our customized approach assures “factory-new” operation and extended equipment life.
Dedicated Account Manager
Our Account Management team is not comprised of salespeople, but of advocates for your company. Your dedicated Account Manager strives to resolve any issues and develop ideas regarding energy conservation and improved building performance.
Our technicians are deployed with handheld technology that provides instant access to equipment service history, and the ability to email you a summary when work is complete. These technologies are designed to save you time and money and ensure consistent quality.
It’s an understatement to say that building managers and owners have a lot going on throughout their day.
So we’re here to make your life a lot less hectic, and a lot more productive. MacDonald-Miller’s commitment delivers peace of mind by regularly inspecting and maintaining building systems, ensuring a greater level of efficiency. Mechanical equipment is tested, aligned, calibrated, lubricated and its performance recorded – extending the life of your equipment and reducing downtime or emergencies.Contact us
“We’re on our way”
It's a common statement you’ll hear from MacMiller. Our service teams are organized by geographic zone - so support is always close at hand. Contact the Zone Manager dedicated to serving your area.
We offer a secure customer portal that allows you to monitor and schedule service, as well as view your equipment list and agreement documents online. Customer Portal Implementation and Training is offered to all customers that are interested in using the Customer Portal.Login to the Customer Portal
Customer Service Program
MacDonald-Miller has developed a unique program to help the Service Department continually evaluate the satisfaction of customers and make ongoing improvements to the level of service provided. Our Customer Experience Commitment encompasses the following elements that help maintain and increase the quality of service delivered by the MacMiller team.
Customer Service Training
An intense platform of training is consistently held with key team members that work in the service department – from the Technicians to the Service Coordinators. Each group is dedicated to learning the intricacies of providing exceptional customer service.
Quality Control Checks
These are performed monthly by the Area Operations Managers to check-in with service technicians on maintenance accounts, view the condition of the equipment and speak to the site contact to ensure everything is up to standard.
Customer Satisfaction Surveys
These essential information-gathering tools are sent periodically to customers throughout the year to identify if the service being provided meets and exceeds expectations. In any case where the level of satisfaction is not where it should be, we follow the necessary protocols to resolve any issues that are causing a service failure.
Let's get started
We’re here to take the pressure off you! Contact our team of expert technicians today.Contact us today!