When understood, accepted and supported, the “MacDonald-Miller Operating Guidelines” will open up communication and increase the flow of meaningful information. The guidelines are as follow:

  1. Focus on specific issues, situations, and problems; not on persons.
  2. Be specific; not general.
  3. Focus on the here and now and on observable behavior.
  4. When expressing personal opinions, say “I”, not “we”.
  5. Avoid saying “you” when you mean “I”.
  6. Eliminate put-down humor.
  7. Listen, listen, listen.
  8. Check it out. Ask questions.
  9. Eliminate finding fault and pinning blame.
  10. Operate in a caring way.
  11. Be open minded.
  12. Affirm everywhere; counsel in private.
  13. Take the responsibility to tell it like you see it.
  14. Commit to the decision.
  15. Treat everyone as your customer.
  16. Avoid premature closure.
  17. Be responsible for your own behavior.
  18. Make amends whenever possible.
  19. Have fun!

We make buildings work better.

Our Offices

Seattle

Ph: 206-767-7995

Corporate Mailing

PO Box 47983 / Seattle, WA 98146-7983

Corporate Street

7717 Detroit Ave SW / Seattle, WA 98106

Madison Office

1004 Madison Street / Seattle, WA 98104

Prefabrication Shop

3701 S Norfolk / Seattle, WA 98118

Directions
×

Everett

Ph: 855-MAC-HVAC

Address

3211-1/2 Broadway Ave / Everett, WA 98201

Directions
×

Bellevue

Ph: 206-767-7995

Address

12031 Northup Way / Suite 201 / Bellevue, WA 98005

Directions
×

Tacoma

Ph: 253-680-3170

Address

2500 S Holgate St / Tacoma, WA 98402

Directions
×

Portland

Ph: 971-244-0901

Address

12911 NE Airport Way / Portland, OR 97230

Directions
×

Eugene

Ph: 971-244-0901

Address

5250 Highbanks Road / Suite 310 / Springfield, OR 97478

Directions
×

Redmond/Bend

Ph: 541-526-0655

Address

1555 SE 1st Street / Redmond, OR 97756

Directions
×

Moses Lake

Ph: 509-766-6637

Address

500 South Lasco Lane, Suite 227 / Moses Lake, WA 98837

Directions
×
Our Locations